Privacy policy

How we collect, use and protect your personal information under Quebec's Law 25.

Privacy Policy

Last updated: August 7, 2026

This policy describes how Honda Mont-Laurier ("we") collects, uses, discloses, and protects the personal information of visitors and customers of this website, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Privacy Officer

The person responsible for the protection of personal information is:

  • Name: [privacy officer name]
  • Title: [title]
  • Email: cpelletier@hondamontlaurier.com
  • Mailing address: 2050 boul. Albiny-Paquette, Mont-Laurier, QC J9L 3G5
  • Phone: 819 623-7341

Any question, access request, correction request, or complaint regarding your personal information should be directed to this person.

Information We Collect

  • Identification and contact information (name, address, email, phone) submitted through our forms (contact, test drive, career application, tire order, trade-in evaluation, financing request).
  • Information about your current or prospective vehicle (make, model, year, mileage, VIN).
  • Financial information required for a financing or credit application, where applicable.
  • Technical browsing information (IP address, device type, pages visited) collected automatically through cookies and similar technologies.

Purposes of Collection

  • Responding to your requests (test drive, vehicle information, after-sales service).
  • Processing job applications.
  • Evaluating a trade-in offer or financing application.
  • Contacting you regarding a transaction or service.
  • Improving our website and measuring its performance (analytics, where applicable).
  • Complying with legal and regulatory obligations.

Consent

We obtain your clear, free, and informed consent before collecting, using, or disclosing your personal information, except where the law permits us to do so without consent (e.g., legal obligations, security). For sensitive information (e.g., detailed financial information), separate express consent will be requested. You may withdraw your consent at any time by contacting the privacy officer above, subject to legal or contractual limitations.

Disclosure to Third Parties

Your personal information may be disclosed to the following third parties, only to the extent necessary for the purposes described above:

  • Honda Canada Inc., for warranty processing, recalls, and manufacturer statistics.
  • Financial institutions or lending partners, in connection with a financing or credit application.
  • Technology service providers (e.g., CRM platform, hosting, transactional email) acting as processors bound by confidentiality agreements.
  • [Other third parties to be specified by the dealer]

We do not sell your personal information.

Cookies and Tracking Technologies

Our site may use cookies essential to the proper functioning of the site, as well as non-essential cookies (analytics, marketing). Non-essential cookies are only activated after obtaining your explicit consent through our consent banner/manager. You may change your preferences at any time [link to preference manager, if applicable] or through your browser settings.

  • Essential cookies: required for site functionality (cart, session, security).
  • Analytics cookies: [e.g., Google Analytics] — audience measurement, activated only after consent.
  • Marketing cookies: [e.g., advertising pixel] — activated only after consent.

Retention Period

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law (e.g., tax obligations, warranties). [Specify actual retention periods: e.g., customer files X years, unsuccessful applications X months.]

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate, incomplete, or outdated information.
  • Withdraw your consent to the collection or use of your information, subject to certain limits.
  • Request the portability of your computerized information, in cases provided for by law.
  • File a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your rights have not been respected.

To exercise these rights, contact the privacy officer identified above.

Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information against loss, theft, and unauthorized access, use, or disclosure.

Transfers Outside Quebec

Some of our service providers (e.g., hosting, analytics tools) may be located outside Quebec or Canada. Where such a transfer is necessary, we ensure it is subject to a privacy impact assessment and that adequate contractual measures ensure a level of protection equivalent to that required in Quebec.

Changes to This Policy

We may amend this policy at any time. The last update date appears at the top of this page. We encourage you to review it periodically.

Contact Us

For any question about this policy: cpelletier@hondamontlaurier.com · 819 623-7341 · 2050 boul. Albiny-Paquette, Mont-Laurier, QC J9L 3G5.